Help Desk
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Tell Us About NOVELNY Database Problems

If you cannot access one of the NOVELNY databases, or if a database is not working correctly, please tell us about the problem:

  1. 1. Were you able to login successfully with your NYS Driver License or Non-Driver Photo ID number?

    Yes
    No (Please skip to question 3 and continue.)

  2. If yes, what resource(s) were you trying to access?
    3. Database Name:
    and/or
    Journal Name:

  3. 2. Describe the problem, as completely as possible, including any error messages you received:
    4.
  4. 3. When did the problem occur?
    5. Date:

    Approximate Time:
  5. 4. Have you been able to use the NOVELNY Databases in the past using your NYS Driver License or Non-Driver Photo ID?
    6. Yes
    No
    Hadn't tried before

  6. 5. What browser were you using?
    7. MS Internet Explorer
    Netscape
    Opera
    Other
    Version:

  7. 6. Optional: If you provide your name and e-mail address, we will follow up to let you know when the problem has been resolved (or to request more information).

    8. Submitted By:

    E-mail Address: